Raytheon ELCAN, as a part of Raytheon, uses Raytheon Six Sigma™ as a method for delivering continuously increasing levels of customer value.

Raytheon Six Sigma™ is our knowledge based process of transforming our culture to maximize customer value and grow our business.

Raytheon Six Sigma™ was developed by benchmarking other companies and leveraging internal best practices. An internal team, supported by a consortium of external experts, worked to explore approaches and to define a strategy unique to Raytheon, guided by Raytheon’s CEO who planned to bring the company together by embedding Raytheon Six Sigma into the fabric of the organization. His vision was to:

• Make customer success a strategic focus for the company
• Increase productivity
• Transform the culture
• Grow the business

The integrated business strategy that emerged brings together all of the key areas that were critical to success:

Customer Focus:

• Customer satisfaction is the top priority.
• Understand each customer’s culture and needs.
• Focus on activities that add value to their products and eliminate those which do not.
• Build lasting relationships and anticipate customer needs to achieve a competitive edge.
• Be the supplier of choice.

Tools: Identify the constraints and high-leverage opportunities through the business diagnostic process then combine the statistical process-analysis techniques of traditional Six Sigma with the lean manufacturing approach to eliminate waste and non-value-added activity. Provide the right analytical tools for each situation.

Culture: Transform the corporate culture to embrace a process-improvement/measurement focus, teamwork and empowerment. Shift from valuing functional behavior to adopting a business/customer focus.

Raytheon Six Sigma™ extends beyond the use of quality tools to fix problems. We use our Six Sigma program to engage customers, develop solutions that we can bring to market and as a mechanism for initiating change within the organization. To do this we apply five fundamental principles to all of our projects:

• We define project success metrics by their ability to deliver customer focused value.
• We focus projects on our value streams and strive to identify constraints and waste that limit our efficiencies and productivity.
• We tailor our delivery mechanisms to match the demand of our customers.
• We involve, align and empower our employees so that we can lever our organizational knowledge and flawlessly execute change.
• We continuously learn and improve our organizational knowledge base.

We use these principles in our pursuit of perfection. In short, we are using Six Sigma as our knowledge based process for transforming the culture at Raytheon ELCAN, to maximize customer value and grow our business.

Raytheon ELCAN has been using Six Sigma since 2000. All projects are linked directly to the company’s business strategy and have passionate leadership support. A wide variety of projects have been completed that focused on product development, increasing through put, improving product quality and reliability, increasing supply chain value and optimizing our support and enabling processes.

R6Sigma Projects and Awards:

• Raytheon ELCAN Texas was nominated for R6Sigma NCS President's Award for Program Management 2009
• Raytheon ELCAN wins R6Sigma CEO Award October 2006 > More
• Raytheon ELCAN wins R6Sigma CEO Award October 2002 > More